Policies
Return Policy
**Return Policy for Neon Palomino Boutique
We want our customers to be completely satisfied with their purchases from Neon Palomino Boutique. To ensure a smooth and convenient return process, please review our return policy outlined below:
**Returns within 7 Days:**
- Items may be returned within 7 days from the date of arrival.
- Returned items must be in their original condition, unworn, and with all original tags attached.
**Return Process:**
- To initiate a return, customers are required to email us at neonpalomino@gmail.com with their order number, details of the item(s) being returned, and the reason for the return.
**Return Shipping:**
- Customers are responsible for covering the cost of return shipping.
- We recommend using a trackable and insured shipping method for returns.
**Final Sale Items:**
- All clearance items are considered final sale and cannot be returned.
- Any items returned after 30 days from the date of purchase will also be considered final sale.
**Refund Process:**
- Once we receive and inspect the returned item(s), we will process the refund.
- Refunds will be issued to the original form of payment within 5 - 7 business days.**Contact Information:**
- For return inquiries or assistance, please contact us at neonpalomino@gmail.com.Thank you for shopping with Neon Palomino Boutique. We appreciate your understanding and cooperation with our return policy.
Privacy Policy
**Privacy Policy for Neon Palomino Boutique
At Neon Palomino Boutique, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By visiting our website or providing us with your information, you agree to the terms outlined in this policy.
**Information We Collect:**
1. **Personal Information:** We may collect personal information such as your name, email address, shipping address, and phone number when you place an order or create an account.
2. **Payment Information:** When processing payments, we collect payment details, including credit card information. This information is securely processed through our trusted payment gateway.
3. **Communication Data:** We may collect data related to your communication with us, including emails and customer service inquiries.
**How We Use Your Information:**
1. **Order Processing:** We use your personal information to process and fulfill your orders, communicate order updates, and provide customer support.
2. **Marketing Communications:** With your consent, we may send you promotional emails about our products, promotions, and updates. You can opt-out of these communications at any time.
3. **Website Analytics:** We may use analytics tools to collect information about your browsing behavior on our website to enhance your shopping experience.
**Information Security:**
1. **Data Encryption:** We employ industry-standard encryption methods to secure your personal information during transmission.
2. **Secure Payment Processing:** Payment information is processed securely through trusted payment gateways to ensure the highest level of security.
**Sharing Your Information:**
1. **Third-Party Service Providers:** We may share your information with trusted third-party service providers who assist us in providing services, such as shipping and payment processing.
2. **Legal Obligations:** We may disclose your information to comply with legal obligations or respond to lawful requests.
**Your Choices:**
1. **Opting Out:** You have the option to opt-out of marketing communications and can manage your communication preferences in your account settings.
2. **Access and Correction:** You can access and update your personal information by logging into your account or contacting us directly.
**Contact Information:**
If you have any questions or concerns regarding our Privacy Policy, please contact us at neonpalomino@gmail.com.
This Privacy Policy may be updated periodically, and any changes will be reflected on this page. We recommend reviewing this policy regularly to stay informed about how we are protecting your information.
Terms of Service
**Terms of Service for Neon Palomino Boutique
Welcome to Neon Palomino Boutique! These Terms of Service outline the rules and regulations for using our website and purchasing our products. By accessing this website and making a purchase, you agree to comply with and be bound by these terms.
**1. General Terms:**
1.1 **Acceptance of Terms:** By using our website and making a purchase, you agree to be bound by these Terms of Service.
1.2 **Age Requirement:** You must be at least 18 years old to make a purchase from Neon Palomino Boutique. If you are under 18, you may use our website only with the involvement of a parent or guardian.
**2. Product Information:**
2.1 **Accuracy:** We strive to provide accurate and up-to-date information about our products, including pricing and availability. However, errors may occur, and we reserve the right to correct any errors without notice.
2.2 **Colors and Sizing:** Product colors may vary slightly due to differences in monitors. Please refer to our sizing chart for accurate sizing information.
**3. Ordering and Payments:**
3.1 **Order Confirmation:** Once you place an order, you will receive an order confirmation email. This email does not guarantee product availability.
3.2 **Payment:** We accept payments through our secure payment gateway. Payment must be made in full before order processing.
**4. Shipping:**
4.1 **Shipping Information:** Shipping details, including costs and estimated delivery times, are provided during the checkout process. Please review this information before completing your purchase.
4.2 **International Orders:** We may offer international shipping, and customers are responsible for any customs fees or import duties associated with their order.
**5. Returns and Exchanges:**
5.1 **Return Policy:** Please refer to our Return Policy for information on returns and exchanges.
5.2 **Refund Process:** Refunds will be issued in accordance with our return policy and processed to the original form of payment.
**6. Account Information:**
6.1 **Account Responsibility:** If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for restricting access to your computer.
**7. Termination:**
7.1 **Termination:** We reserve the right to terminate or suspend your account and access to our website at our sole discretion, without notice, for any reason, including if you violate these Terms of Service.
**8. Changes to Terms:**
8.1 **Modifications:** We reserve the right to modify or replace these Terms of Service at any time. Any changes will be posted on this page.
**Contact Information:**
If you have any questions or concerns regarding our Terms of Service, please contact us at neonpalomino@gmail.com
Thank you for choosing Neon Palomino Boutique! We appreciate your business and hope you enjoy your shopping experience with us!
Shipping Policy
**Shipping Policy for Neon Palomino Boutique.
Welcome to Neon Palomino Boutique! Our Shipping Policy outlines the details regarding the processing and delivery of your orders. By placing an order with us, you agree to comply with the terms outlined below:
**1. Order Processing:**
1.1 **Processing Time:** Orders are typically processed within 1-2 business days after the order is placed, excluding weekends and holidays.
1.2 **Shipping Confirmation:** Once your order is shipped, you will receive a shipping confirmation email with tracking information.
**2. Shipping Methods:**
2.1 **Domestic Shipping:** We offer various shipping options for domestic orders. Please choose your preferred shipping method during checkout.
2.2 **International Shipping:** We do not ship internationally at this time. U.S. based shipping only.
**3. Shipping Delays:**
3.1 **Top Banner Notification:** Please check the banner at the top of our website for any important information regarding shipping delays. This banner will display real-time updates on any delays due to unforeseen circumstances.
3.2 **Communication:** In the event of a shipping delay, we will make every effort to communicate with affected customers promptly. You will be notified via email with the details of the delay and any additional information.
**4. Shipping Costs:**
4.1 **Shipping Rates:** Shipping rates are calculated based on the weight of your order and the destination. You can view shipping costs during the checkout process before completing your purchase.
**5. Order Tracking:**
5.1 **Tracking Information:** Tracking information will be provided in the shipping confirmation email. You can use this information to track the status of your shipment.
**6. Contact Information:**
If you have any questions or concerns regarding our Shipping Policy, please contact us at neonpalomino@gmail.com.
Thank you for choosing Neon Palomino Boutique! We appreciate your business and hope you enjoy your purchases!